What’s included in managed IT support services from Windswept IT?

• Our SWAT Managed IT Services include 24/7 monitoring, unlimited Tier 1 and Tier 2 help desk support, managed antivirus/EDR, patch management, secure remote access, onboarding assistance, and compliance guidance (PIPEDA, SOC 2, HIPAA) all under a predictable flat-fee model.

Do you provide onsite IT support, or is it all remote?

• Both. Most issues are handled remotely by our Canadian-based technicians; however, we also provide on-site support for problems that require physical access, especially in Ottawa, Toronto, and surrounding areas.

How fast is your average response time for support requests?

• Most tickets receive a response within 15 minutes or less, with critical issues escalated immediately. We monitor systems in real time to resolve the many problems before they’re even noticed.

Can you work with our internal IT person or team?

• Yes. We often act as a partner to internal IT teams, either by handling day-to-day support work or by taking on specific areas, such as security, compliance, or after-hours coverage. We’re flexible to fit your setup.

What makes Windswept IT different from other MSPs?

• Our SWAT service is built for speed, reliability, and trust. We don’t outsource support or hide behind ticket portals. Our team is local, experienced, and knows your systems. That means fewer delays, better communication, and a true partnership, not a vendor relationship.

 

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