Is your business constantly grappling with the same IT issues? Whether it’s downtime, slow response times, or a support provider that just logs tickets and disappears, most small and mid-sized businesses reach a tipping point. We’re here to relieve you from these recurring IT headaches.

SWAT by Windswept IT is a proactive, always-on managed IT support service designed for growing Canadian SMBs. We don’t just fix problems when they arise, we prevent them from occurring in the first place, giving your team the confidence to work without tech disruptions.

🟩 Book a Free IT Support Assessment →

We’ll audit your current IT setup and show you where performance and response times can be improved.

We act as an extension of your business, not just a vendor. With Canadian-based support, enterprise-grade tools, and a no-nonsense support model, we help you eliminate the chaos that IT issues can bring, without adding complexity.

Always-On Monitoring & Fast Response

We proactively monitor your systems 24/7 and resolve critical issues before they disrupt your business, ensuring a reliable IT environment for your operations.

→ View Infrastructure Monitoring Capabilities

People-First Help Desk Support

When your users need help, they talk to someone who knows their setup. Our Tier 1 and Tier 2 technicians are based in Canada and trained on your specific environment, ensuring that nothing gets lost in translation and providing a personalized support experience.

Simple, Flat-Fee Service

No surprise bills. No scope creep. One monthly fee covers unlimited support, ongoing maintenance, and priority response.

We bundle everything you need to stay secure, productive, and supported—without layering on complexity or hidden charges.

🔹 Monitoring & Maintenance

• • 24/7 network monitoring — so issues are resolved before they disrupt your workday
• • Patch management & updates — to keep systems secure and stable
• • Device performance alerts
• • Endpoint health visibility

🔹 Help Desk & End User Support

• • Unlimited Tier 1 & Tier 2 support — so your team never waits for help
• • Remote and onsite response
• • Microsoft 365 assistance
• • Printer, Wi-Fi, and workstation support — everyday issues solved fast

🔹 Security & Protection

• • Managed antivirus and EDR — to detect and block threats in real time
• • Threat detection & response
• • Secure remote access management
• • Guidance with common frameworks like PIPEDA, SOC 2, and HIPAA (where applicable)

🔹 Onboarding & Optimization

• • Transition support from your current provider — no downtime, no stress
• • Device lifecycle and asset tracking
• • Quarterly reviews & performance insights — stay ahead of issues, not behind them

🟩 Compare All Business IT Services →

We’ll help you connect support with strategy across your entire IT environment.

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“They took over from our previous MSP, and it was night and day. Tickets that used to sit for days now get answered in minutes.”

— Office Manager, Healthcare Client – Toronto

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“Our users love their help desk. The fact that we don’t get nickel-and-dimed for every call is a huge win.”

— Director of Operations, Manufacturing Firm – Ottawa

You’ll benefit most if:

• • You have 10–200 users and a limited internal IT
• • Your current MSP is slow, reactive, or not scaling with you
• • You need a responsive partner who handles support and strategic growth

Not ready to switch yet? No problem. Start with a free support audit—we’ll benchmark your current setup, response times, and user satisfaction to help you see what’s working and what’s not.

🟩 Schedule Your Free IT Support Audit →

Real technicians. Real feedback. No pressure.

What’s included in managed IT support services from Windswept IT?

• Our SWAT Managed IT Services include 24/7 monitoring, unlimited Tier 1 and Tier 2 help desk support, managed antivirus/EDR, patch management, secure remote access, onboarding assistance, and compliance guidance (PIPEDA, SOC 2, HIPAA) all under a predictable flat-fee model.

Do you provide onsite IT support, or is it all remote?

• Both. Most issues are handled remotely by our Canadian-based technicians; however, we also provide on-site support for problems that require physical access, especially in Ottawa, Toronto, and surrounding areas.

How fast is your average response time for support requests?

• Most tickets receive a response within 15 minutes or less, with critical issues escalated immediately. We monitor systems in real time to resolve the many problems before they’re even noticed.

Can you work with our internal IT person or team?

• Yes. We often act as a partner to internal IT teams, either by handling day-to-day support work or by taking on specific areas, such as security, compliance, or after-hours coverage. We’re flexible to fit your setup.

What makes Windswept IT different from other MSPs?

• Our SWAT service is built for speed, reliability, and trust. We don’t outsource support or hide behind ticket portals. Our team is local, experienced, and knows your systems. That means fewer delays, better communication, and a true partnership, not a vendor relationship.

🟩 Still have questions? Let’s talk →

Get real answers from an honest technician—no sales pressure.