What types of businesses do you support?

• We typically work with Canadian businesses that have 10–200 users across various industries, including healthcare, professional services, nonprofits, and manufacturing.

What’s the difference between managed IT and break/fix?

• Managed IT means we proactively monitor, maintain, and support your systems under a flat-fee agreement—no surprise charges. This approach is cost-effective and helps prevent major issues. In contrast, break/fix is a reactive model where you pay for support only when something breaks, often leading to higher costs in the long run.

How do I know which IT services I need?

• That’s what our free assessment is for. We evaluate your current environment, risk points, and growth goals—then recommend only what fits your needs and budget.

What does your pricing look like?

• All services are delivered under a simple, flat monthly fee, with no hourly billing or surprise charges. While exact rates depend on your setup, most clients fall within predictable price bands based on the number of users and devices.

What happens if I already have an IT person on staff?

• No problem. If you already have an IT person on staff, we can work as a collaborative partner. Many clients use us to offload day-to-day support, expand coverage, or access senior-level guidance that their internal teams don’t have time for. We’re here to enhance your existing IT setup, not replace it.