What industries do you serve?

• We support Canadian businesses in healthcare, legal, nonprofits, professional services, and manufacturing, typically companies with 10–200 users.

Where is your team based?

• Our team is entirely based in Canada, with offices in Ottawa and Toronto. We serve clients in Vancouver, Edmonton, Calgary, Montreal, and across Canada, offering both remote and on-site support.

Do you outsource any support?

• No. All of our support is delivered in-house by full-time Canadian technicians. Outsourcing leads to slow, impersonal service, so we don’t do it.

What’s your response time?

• Most support tickets receive a response within 15 minutes. Critical issues are escalated immediately. We monitor systems in real time to resolve many problems before they’re noticed, ensuring that your business operations remain uninterrupted.

Can you work with my internal IT person?

• Absolutely. We often partner with internal IT teams to offload day-to-day support or provide strategic guidance and coverage.

Do you offer in-person support?

• Yes. We provide on-site support across Ontario and scheduled visits for clients in other provinces, including British Columbia, Alberta, Quebec, and beyond.